About this plugin
Unpaid WooCommerce orders often sit until stock hold expires or a customer forgets to pay. Sanestly Payment Reminders for WooCommerce sends a short, merchant-controlled sequence of reminder emails for eligible unpaid orders.
Automation stays off until you enable it. Activation does not email customers and does not schedule reminders for existing orders. Orders created before the processing cutoff stay excluded until you preview and run an explicit backfill.
Reminders stop after payment. Each reminder step is sent at most once. Eligibility (order status, payment gateway, amount, age, and cutoff) is re-checked before every real send.
The plugin supports High-Performance Order Storage (HPOS), uses Action Scheduler from WooCommerce, and can send reminder copy in the order language when Polylang or WPML is available.
Key Features
- Up to four reminder steps with separate delay, subject, heading, body, CC, and BCC
- Payment gateway, status, amount, and age eligibility rules
- Historical order protection via processing cutoff
- Dry-run preview before enabling automation or backfill
- Explicit batched backfill for older unpaid orders
- Manual send, pause, resume, and cancel on the order screen
- Test Email that never changes order meta, schedules, or stats
- Optional auto-cancel of unpaid orders after a delay
- Recovery statistics and event log
- HPOS compatible (orders accessed through WooCommerce CRUD)
- Multilingual order-language handling for Polylang and WPML
- Action Scheduler integration (no custom cron table)
How It Works
- An unpaid order is created after the processing cutoff.
- The plugin checks eligibility (status, gateway, totals, age, cutoff, pause state).
- Eligible reminder steps are scheduled with Action Scheduler.
- Each step sends once when due, after a fresh eligibility check.
- When the order is paid (or otherwise no longer eligible), future reminders are cancelled.
Configuration
- Open WooCommerce → Payment Reminders → Reminders and review the reminder steps.
- Open Settings and confirm eligible statuses, payment methods, totals, age limits, and the processing cutoff.
- Open Tools and run a dry run if you want a preview of matching orders.
- Enable automation only after the preview looks correct.
Important: activation never emails historical customers. Orders created before the processing cutoff remain excluded until you change the cutoff and run an explicit backfill with confirmation.
Multilingual Support
When a multilingual plugin is active, the plugin records and uses the order language for reminder content.
- Polylang: live-tested order-language reminder behavior.
- WPML: integration code is included and covered by automated tests. A full commercial WPML end-to-end store environment was not part of the release live suite.
Fallback copy comes from the plugin settings when no translation is available.
HPOS
The plugin is compatible with WooCommerce High-Performance Order Storage. Order reads and writes use WooCommerce order APIs ( wc_get_order / WC_Order CRUD), not direct post-meta assumptions for core order fields.