About this plugin
Edit EU Withdrawal Requests for WooCommerce helps online stores comply with the EU right-of-withdrawal directive. Customers can withdraw a purchase from My Account or as a guest, receive an immediate email confirmation, and reach a named contact person — while you manage every case from WooCommerce.
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- Withdrawal button in My Account and a guest form for non-registered customers
- Two-step flow: review the order, then confirm
- Immediate email receipt to the customer
- Case management with status workflow and customer notifications
- 14-day standard withdrawal period
- Named contact person and support details shown to customers
- Link in WooCommerce order emails and optional footer link
- Refund-ready merchant workflow: withdrawal status in the order list, shortcut to the order after approval, close the case when the refund is registered
- Works on any permalink structure, including “Plain”
- HPOS compatible
- English, Swedish, French, German, and Spanish included
Pro (separate premium download from edit) unlocks SMS receipts (46elks/Twilio), PEPP and extended deadlines, partial withdrawal, sticky bar with custom colors, CSV export, statistics, and independent frontend/admin language overrides. Compare plans
External services
This plugin can send SMS notifications when the premium version is installed and configured with an SMS provider.
46elks
Used to deliver SMS messages to customers (withdrawal receipt and status updates).
When SMS is enabled, the plugin sends the recipient phone number and message text to 46elks via HTTPS when a withdrawal event occurs.
com/privacy-policy
Twilio
Alternative SMS provider. When selected, the plugin sends the recipient phone number and message text to Twilio’s API when a withdrawal event occurs.
Service provider: Twilio Inc. com/legal/privacy