About this plugin
SLS Return Requests for WooCommerce is a product returns plugin for stores that want to receive and manage return and right of withdrawal requests from their website.
Give registered customers and guests a clear way to select the products they want to return, submit a request and check its status. Review requests, keep internal notes and share updates with customers from your WordPress dashboard.
A clear return process for customers
- Verify an order using its number and order email.
- Request a return for selected products and quantities, including partial returns.
- Add a reason, notes, phone number or attachments when enabled by the store.
- Review the request before sending it and receive a confirmation.
- Start a return from WooCommerce My Account or check a guest return without creating an account.
- View the request status, customer messages and printable summaries.
Manage return requests in one place
- Review requests and update their status from receipt to closure.
- Keep internal notes separate from messages shown to the customer.
- Set the return period, choose when it starts and select eligible order statuses.
- Use a custom order status, such as Delivered, as the starting point for the return period.
- Exclude selected products, categories, virtual products or downloadable products.
- Check remaining quantities to manage partial returns and avoid duplicate requests.
- Enable customer and store notifications for return requests.
- Export requests to CSV and use personal data export and anonymization tools.
- Connect external software through a documented REST API with separate customer and store-management permissions. Integration development may be required.
Use shortcodes or Elementor
Add the return form and customer returns list to the same page using shortcodes. With Elementor, use the SLS widgets to customize text and styling, or show the returns list directly below the form in a single widget.
Elementor is optional. WooCommerce HPOS is supported.
Refund payments, stock adjustments and return shipping are managed through your existing store processes. The included configuration checklist helps you review your setup; it does not certify legal compliance.