About this plugin
Answer Navigator CardReply helps WordPress site owners provide clear, approved answers to common visitor questions through a simple chat-style interface.
Instead of generating answers through an external AI service, Answer Navigator CardReply matches visitor questions against answer cards stored directly in WordPress.
Features include:
- Unlimited answer cards and topics.
- Question variants for different visitor wording.
- Local matching with card priority and validity dates.
- Active, Hidden, Needs Review, and Seasonal card statuses.
- Card readiness checks.
- Quick suggestion buttons.
- Customizable chat title, introductory text, placeholder, button text, and icon.
- Contact handoff through email, phone, Telegram, WhatsApp, Messenger, or a contact page.
- Global contact settings and per-card contact options.
- Optional Small Business Starter Pack with 15 ready-to-edit answer cards.
- English, German, French, Spanish, and Russian interface translations and localized Starter Packs.
- Frontend shortcode: [answer_navigator_chat].
- Configurable question-length and request-rate limits.
Answer Navigator CardReply works locally on your WordPress site and does not require an account, license key, subscription, or external API.
Privacy
The free plugin does not create a visitor question log. Visitor question text is processed for matching and is not stored by the free plugin.
To protect the public chat endpoint from excessive requests, Answer Navigator CardReply uses a WordPress transient with a one-minute expiration, keyed from a one-way hash of the request IP address. The raw IP address is not stored by Answer Navigator CardReply.