About this plugin
WITHMIA ChatWeb installs a smart chat widget on your WordPress site, powered by artificial intelligence. Your virtual assistant answers customer questions, captures contact details and generates sales — automatically, 24 hours a day.
What does this plugin do?
💬 AI live chat
A floating button on your site opens a chat where your AI assistant answers questions about your products, services, opening hours and more.
🧠 Trained with your information
From the WITHMIA dashboard you train your assistant with your business information. It answers as if it were part of your team.
📱 Omnichannel
The same assistant that answers on your website can also answer on WhatsApp, Instagram, Messenger and email. All conversations stay unified in one inbox.
🎯 Lead capture
Configure pre-chat forms to collect name, email and phone number before the conversation starts.
🎨 Customizable
Choose the language, dark theme and button text, and exclude specific pages where you don’t want the chat to appear. The color and position come from your WITHMIA dashboard, so the bubble always matches the chat window.
📊 Metrics and follow-up
Review every conversation, response times and satisfaction from your WITHMIA dashboard.
Features
- Responsive floating chat widget
- AI assistant trained with your business information
- Color and position synced live from your WITHMIA dashboard
- Language and button text customization
- Automatic dark theme
- Per-page exclusion rules
- Mobile visibility control
- Simple admin panel
- Cache and CDN friendly
- Asynchronous loading with no performance impact
- Chat window in 6 languages (ES, EN, PT, FR, DE, JA)
- Admin panel translated into Spanish, Portuguese, French, German and Japanese
Requirements
- A WITHMIA account (every plan includes the web chat, and new accounts start with a 14-day free trial)
- WordPress 5.0+
- PHP 7.4+
External services
This plugin connects your site to the WITHMIA platform, a third-party service operated by MIA SpA. It is required for the chat widget to work:
- What it connects to: the chat server URL you configure in the plugin settings (your WITHMIA chat server, e.g. https://chat.withmia.com ). The plugin loads the chat widget script (Chatwoot SDK) from that server, reads your widget configuration, and sends/receives the chat messages between your site visitors and your AI assistant.
- What data is sent: the messages your visitors type into the chat, and any contact details they voluntarily provide in the pre-chat form (such as name, email and phone number). This data is sent to your own WITHMIA account so you can read and answer the conversations.
- When: only on pages where the widget is displayed, after the page loads.
Service provider: WITHMIA — Terms of Service · Privacy Policy