About this plugin
Traceify gives your WooCommerce store a professional, branded order-tracking experience — and the tools to proactively keep customers updated via WhatsApp and email.
📖 Documentation
Customer-Facing Features
- Beautiful branded tracking page — replaces WooCommerce’s default plain order status page
- Visual progress timeline — Order Placed → Processing → Shipped → Delivered
- Estimated Delivery Date — auto-calculated date range shown prominently on the tracking page
- Shipment tracking — courier name, tracking number and a “Track shipment” button that opens the courier’s site
- Order summary — items with images, quantities, totals, and shipping address
- Customer order notes — shows notes you have added to the order
- “Chat on WhatsApp” button — lets customers contact your store instantly
Admin Features
- WhatsApp column on the WooCommerce orders list — one click to send a status update to any customer
- WhatsApp meta box on every order detail page — preview the message then send
- Shipment Tracking meta box — pick a courier and enter the tracking number on any order
- Estimated Delivery Date meta box — manually override the auto-calculated delivery date per order
- Branded HTML email notifications — send beautiful order-status emails on status change
- Per-status message templates for both WhatsApp and email
- Template placeholders: {customer_name} {order_number} {order_status} {order_total} {store_name} {tracking_url} {tracking_number} {tracking_link} {courier_name}
Shipment Tracking
Add a courier and tracking number to any order. Built-in couriers: DHL, FedEx, UPS, USPS and Steadfast. id={tracking_number}.
The tracking number and link appear on the customer’s tracking page, in Traceify emails and in WhatsApp messages. Optionally mark the order as Shipped automatically when a tracking number is first added.
Estimated Delivery Date
When an order moves to Processing, Traceify automatically calculates an estimated delivery window based on your configured processing time and shipping days. Weekend exclusion is supported. Admins can override the date per order from the order detail page.
Branded Email Notifications
Send beautiful HTML emails that match your store branding when order status changes. The “Shipped” status email is enabled by default (WooCommerce has no built-in shipped email). Processing, Completed, Cancelled, and On Hold emails are off by default to avoid duplicating WooCommerce’s own emails — but can be enabled if you prefer Traceify’s branded template.
Zero API Cost for WhatsApp
me deep-link protocol. No WhatsApp Business API, no monthly subscription, no third-party service. Clicking the button opens WhatsApp on your device with the message pre-filled — just tap Send.
Settings
- General — brand color (color picker), logo URL, store display name
- WhatsApp — business number, show/hide customer contact button, per-status message templates
- Tracking Page — page assignment, shortcode reference
- Shipment Tracking — enable/disable, auto-mark as Shipped, custom courier name and tracking URL
- Delivery EDD — processing days, min/max shipping days, weekend exclusion toggle
- Email Notifications — master toggle, per-status on/off, custom subject lines
WooCommerce HPOS Compatible
Fully compatible with WooCommerce High-Performance Order Storage (custom order tables) and block-based checkout.