About this plugin
Refused Parcel Detector is an essential tool for any WooCommerce store that offers cash-on-delivery (COD) payment. The plugin automatically analyzes your order history and identifies customers who have a pattern of refusing or returning parcels.
Statistics show that a single refused parcel can wipe out the profit from 3-4 successfully completed orders due to round-trip shipping costs. Refused Parcel Detector gives you full visibility into these losses directly in your admin panel.
Key Benefits
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Financial Dashboard: A modern control panel shows your total monetary losses from returns and failed deliveries, your store-wide return rate percentage, and the total number of risky customers — all calculated automatically from your existing WooCommerce orders.
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Risky Customers Table: A paginated table lists every customer who has had at least one failure, sorted by number of incidents. Each row shows email, total orders, returns/failures, risk score (%), and a recommendation — so you always know who to watch before you ship.
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COD Risk Alerts: Customers with a risk score above 35% are automatically flagged with a “Card Required” warning directly in your dashboard — a clear signal to manually require card payment, call the customer to confirm, or hold the order before shipping. Stop losing money on refused parcels before they ever leave your warehouse. )
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Risk Badge on Orders List: A color-coded “Return Risk” column is added to the WooCommerce orders list (green / orange / red). Spot high-risk orders instantly before processing or dispatching.
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Order Detail Risk Profile: Open any individual order and see the customer’s full risk profile directly in the billing section — score percentage, risk level, number of past failures, and total orders placed.
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Risky Customers Filter: A dropdown on the orders list lets you instantly display only orders from customers with a history of failures. Select “Risky customers only” and click Filter — works with both standard WooCommerce and HPOS.
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Admin Dashboard Widget: A summary widget on the WordPress home screen shows your three key stats at a glance every time you log in. Move or hide it via Screen Options.
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Automatic Order Note: When a customer with a return history places an order, a private note is automatically added to that order — visible in the order timeline to admins only. Shows the risk score, level, and number of past failures. Works immediately, no configuration required.
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Phone Detection: The plugin cross-references both billing email and billing phone when calculating a customer’s score. If a customer places a new order with a different email but the same phone number, their risk history is still detected correctly.
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Zero Configuration: Install, activate, and the data is immediately available. The plugin reads directly from your existing WooCommerce orders — no import, no cron job, no setup required.
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1+) and standard post-based storage. Detection is automatic.