About this plugin
Host a complete helpdesk and support ticket system on your WordPress site.
Multi Helpdesk lets companies join your site and run their own support desks – each with its own branding, agents, customers and ticket queue.
General
- Modern React powered helpdesk front-end (single page app)
- Fully responsive on desktop, tablet and mobile
- Unlimited companies / helpdesks on one WordPress install
- Optional company subdomains
- 6 colour theme presets (Default, Ocean, Forest, Sunset, Royal, Slate)
- Changeable helpdesk name and front-end URL slug
- Usage documentation
- Developer documentation (REST API)
- Extendable with hooks and filters
- Optional legacy PHP themes (Blue-Line, Core-UI, Style)
Ticketing
- Ticket statuses: Opened / Closed
- Action statuses: Un-Answered / Answered / Solved
- Assign tickets to agents
- Departments per ticket
- Search, status filters and pagination
- Bulk delete
- 1 to 5 star customer ratings
- File attachments on tickets
Company Admin
- Create unlimited helpdesks
- Configure the support homepage (introduction and FAQ, HTML allowed)
- Configure departments
- Configure extra notification recipients
- Configure tickets per page
- Add and remove agents by email
- View, block and unblock customers (with reason)
- Reply to tickets and assign them to agents
- Set ticket status and action status
- Per-company custom CSS and JavaScript
- 12 editable email notification templates with short tags
- Full company settings panel
Admin Panel Demo
Public and Customer
- Public ticket submission (guest or logged in)
- Company introduction and FAQ accordion on the ticket form
- Self registration and login
- Customer dashboard with ticket statistics
- My Tickets list with search, status filters and pagination
- Ticket detail with the full conversation thread
- Solve and rate resolved tickets
- Profile management (display name and password)
Customer Panel Demo
Agent
- Agent dashboard
- Reply to and close tickets
- View and manage customers
- Profile management
Dashboards and Statistics
- Admin dashboard with total, new, opened, closed, un-answered, answered, solved and rated counters
- Unassigned ticket counter
- Recent tickets list
- Agent and customer totals
- Per-agent ticket statistics
Limits and Access Control
- Optional limits for helpdesks per user, and tickets, agents and customers per helpdesk (0 = unlimited)
- Admin Only Creation mode – restrict helpdesk creation to WordPress administrators
- Role based access: WordPress administrator, company admin, agent, customer, guest
- Cookie and nonce REST authentication
- Per-company data isolation
Coming Soon – Pro Upgrade
The Pro upgrade is in active development. It will unlock:
- Notifications – SMS, WhatsApp, Slack, Microsoft Teams, Telegram, Discord, web push and premium email delivery (SendGrid, Mailgun, Amazon SES, Postmark)
- Branded HTML emails and fully editable notification templates
- Automation – escalation alerts, auto-close for stale tickets, follow-up reminders and daily or weekly digests
- Knowledge base – per-company articles, categories, search, suggested articles and helpful voting
- Chatbots – a no-code FAQ chatbot builder plus an AI chatbot trained on your knowledge base
- AI assistant – automatic triage, reply suggestions, conversation summaries, sentiment detection, translation and duplicate detection
- Integrations – WooCommerce, Easy Digital Downloads, Zapier, CRM sync and issue trackers
- Reporting – advanced ticket and agent reports, CSAT surveys and scheduled exports
Upgrading preserves all existing tickets, customers, agents and settings.
Get Pro