About this plugin
Stylchat adds an AI chat widget to WooCommerce stores. Shoppers can add products to their cart and check orders in chat. Product-aware answers based on a synced store catalog require a connected Managed widget.
Catalog limits depend on your Stylchat plan.
WooCommerce must be installed and activated before activating this plugin.
Key Features
- Store Connection: Connect your WooCommerce store to your Stylchat account through the connection flow. A direct Widget ID installs chat without catalog synchronization.
- In-Chat Add-to-Cart: Shoppers can add recommended products from chat, select available product options, and open their cart or checkout. Cart display updates depend on the store theme.
- Managed Catalog Synchronization: Sync product titles, descriptions, variations, prices, images, stock status and categories using background jobs. Current product limits are Free: 20, Starter: 5,000 and Pro: 10,000. BYOI widgets use your own workflow instead of a Stylchat-synced catalog.
- Order Lookup: Shoppers can look up their WooCommerce order status with their order number and billing email. This shows information recorded in WooCommerce; it is not a carrier tracking service.
- Privacy Tools: Adds suggested text to the WordPress privacy policy guide and personal data export/erase hooks. The chat widget never loads before the visitor consents: it follows the selected WP Consent API, custom banner, or built-in consent mode. External modes never display a second prompt.
- Optional Widget Credit: The widget footer credit and link are off by default on this WordPress site. An administrator can opt in under Stylchat settings; chat works without the credit.
- HPOS Support: Declares WooCommerce High-Performance Order Storage compatibility and uses WooCommerce order APIs.
- Background Loading: Loads the assistant script asynchronously after consent and processes catalog synchronization in background batches.
External Services
This plugin relies on Stylchat, a service operated by Trailops LLC. It does not work without a Stylchat account.
- Stylchat app ( https://app.stylchat.com ):
- When you click Connect with Stylchat, your browser opens the Stylchat connect page with your store URL, site name and WordPress admin return URL, so you can sign in and choose a widget.
- After the site is connected, the chat widget script ( /v1/embed.nomodule.js ) loads on front-end pages, only after the visitor consents (see the FAQ below). Visitors’ browsers then download it, which sends their IP address and user agent to Stylchat.
- Stylchat API ( https://api.stylchat.com ):
- The widget loads its settings from here and sends visitors’ chat messages here.
- With each chat message the widget also sends the page address and title, the product being viewed, and a cart summary (product names, quantities and prices), so answers fit what the shopper is looking at. The automatic page/cart summary does not include customer names, emails or addresses. Visitors may include personal information in their own chat messages.
- When catalog sync is on, your store sends product data (name, SKU, price, categories, tags, descriptions, stock, image and product URLs) when products are created, updated or deleted, and on a full resync. Catalog synchronization does not include customer records or orders. Separately, chat-assisted orders report their order ID, total, currency and attribution tag (widget ID and chat timestamp) to Stylchat for attribution. Transient delivery failures are retried in the background.
- When an enabled chat offer issues a signed discount grant, the browser sends the grant to your store to create a one-use WooCommerce coupon. Availability depends on your Stylchat configuration and plan.
- When you disconnect the store or delete the plugin, it requests deletion of its access token and synced product catalog from Stylchat.
- Logged-in shoppers: the plugin passes a logged-in shopper’s email address to the chat widget in their browser, only to pre-fill the order-lookup form. It is not sent to Stylchat unless the shopper types it into the chat.
- Terms of Service: https://www.stylchat.com/terms
- Privacy Policy: https://www.stylchat.com/privacy