About this plugin
Since 19 June 2026, Romanian online stores have had to offer consumers a
clearly labelled, permanently available digital way to withdraw from a distance
contract. The obligation comes from OUG 34/2014 as amended by OUG 18/2026, and
it carries a fine of 5,000 to 15,000 lei. SkyServers Retragere din Contract
adds that function and keeps the evidence that it was honoured.
On activation the plugin creates a public page carrying the form. A customer
fills it in, confirms, and receives an acknowledgement by email containing the
exact wording of their declaration and the moment it was submitted. The same
declaration is filed in a register inside the WordPress admin, where it can be
read, searched and produced during an inspection.
Who this is for
- Any Romanian online store selling to consumers at a distance, whether or not
it runs WooCommerce.
- Stores whose returns policy already exists on paper but has no digital
function behind it, which is exactly what the law added.
- Shops that would rather not explain to an inspector why a customer’s
withdrawal has no record.
What it does
- A public page with the form, created on activation, reachable without an
account. The link can go in the footer or the menu.
- The legally required minimum: name, identification of the contract, and
the electronic address the acknowledgement goes to. Nothing more is asked.
- A distinct confirmation button, separate from the rest of the form.
- A timestamped record of every declaration, holding the wording exactly as
it was submitted rather than a summary of it.
- Two emails, both in HTML and plain text: the acknowledgement the law
requires, sent to the consumer, and a notification to the store.
- A register in the admin, with the state of each request and whether the
acknowledgement was handed to the mail system.
- A notice about the article 16 exceptions, shown on the form and repeated
in the acknowledgement, so a customer is told before they send that unsealed
goods may not be returnable.
With WooCommerce
- A logged-in customer picks the order from a list instead of typing its number.
- Partial withdrawal: the customer chooses which products, and how many of
each, rather than withdrawing from the whole order.
- Products already covered by an earlier request are shown as unavailable, with
the reason.
- Guests who ordered without an account can look their order up by number and
email; if the lookup fails, the request is still recorded from what they typed.
- An optional button on the order page, and on the orders list if you enable it.
- Digital products can be excluded, and the exclusion is a setting rather than
an assumption, because the article 16 exception for digital content is
conditional.
Compatibility
- Works with or without WooCommerce. Without it, the form accepts a free-form
declaration.
- Compatible with WooCommerce High-Performance Order Storage (HPOS).
- Does not configure mail delivery of its own. It uses the WordPress mail
function, so whatever SMTP the site already has applies automatically.
- Sends nothing anywhere. Every record stays in your database.
Translations
Source strings are English. A Romanian translation ships with the plugin. The
declaration itself, the legal information notice and the article 16 warning are
deliberately fixed in Romanian: they are the legally operative wording and must
not change with the site locale.