About this plugin
SimplyBoost Chat adds an AI customer service assistant to your WordPress
site. It answers visitors’ questions around the clock from your own website
pages, documents and FAQs, replies in the language the visitor writes in,
and passes the conversation to a person on your team when it should.
Setup takes a minute: install the plugin, paste your Bot ID under
Settings → SimplyBoost Chat, and the chat bubble appears on every page.
No theme editing and no code.
What the assistant does
- Answers from your own knowledge. Add your website, PDFs, documents
and FAQs in the SimplyBoost dashboard. Answers come from that content, not
from guesses, and the assistant says so when it does not know.
- Speaks your visitors’ language. Visitors can write in English, German,
Dutch, Spanish, French and many other languages, and get their answer in
the same language.
- Hands over to a person. When a visitor asks for a person, or the
question needs one, the chat becomes a ticket for your team, with an alert
by email or Slack.
- Captures leads. A short contact form appears when a visitor is ready,
for example when asking about prices or a demo.
- Shows what it could not answer. The Missing answers list collects the
questions your content does not cover yet, so you can add the answer once.
- Sends your own wording when you want. Approved answers are sent word
for word for the questions you choose.
Built for
- Customer service and support teams who want fewer repeat questions.
- Product specialists: questions about products, specifications and manuals.
- Shops, service businesses, dealers and agencies running WordPress sites.
Works with your site
- Works with any theme and page builder.
- The widget script loads asynchronously, so it does not hold up your page.
- Colours, greeting, position and font are set in your SimplyBoost dashboard
and show up without changing the plugin.
- Switch the widget off and on without uninstalling.
- The same assistant can also answer on WhatsApp, Instagram and Facebook
Messenger, connected from the SimplyBoost dashboard.
A SimplyBoost account is required: the assistant, its knowledge and its
look are set up in your SimplyBoost dashboard, which includes a 7-day free
trial. The chat window shows a small “Powered by SimplyBoost” label, drawn by
the SimplyBoost service; your plan can remove it. The plugin itself adds
nothing else to your pages.
External services
This plugin connects your site to SimplyBoost, a third-party AI chat
service, to load and run the chat widget. This is required for the plugin
to function.
What is sent, and when:
- On every page where the widget is enabled, the widget script is loaded
js, and your configured Bot ID is
included so the correct chatbot loads.
- When a visitor opens the chat and sends a message, that message (and any
details the visitor chooses to provide, such as name or email) is sent to
io to generate the
reply. The visitor’s IP/browser may be processed by SimplyBoost as part
of serving the chat, per SimplyBoost’s privacy policy.
- No WordPress admin credentials are ever sent.
io). Your use
of it is subject to:
- Terms of Service: https://get.simplyboost.io/terms-of-service
- Privacy Policy: https://get.simplyboost.io/privacy-policy
- Sub-processors: https://get.simplyboost.io/sub-processors