About this plugin
Most WooCommerce stores run returns over email. A customer writes in, someone retypes their address into a spreadsheet, and three weeks later nobody can say which products come back most often or why.
Recirco for Woo replaces that with a self-service portal and an approval queue.
For your customers
- A “Returns” tab in My Account, listing every request and its current status
- Pick the order, pick the items, pick a reason – no email chain
- Only items that are genuinely returnable are offered: inside the window, not already refunded, not on your excluded list
- A status page that says what happens next, with your return address and their RMA number
For you
- An approval queue with filters, search and bulk approve, reject or receive
- A detail screen per return: items, reasons, customer notes, and a full activity log
- Status changes follow a real state machine, so a return can never jump from “rejected” to “refunded” by accident
- Restock on approval, on arrival, or on completion – your call
- Create the WooCommerce refund straight from the return
- Internal notes, plus notes you email to the customer
Return window rules
Set the window in days and measure it from the order’s completed, paid or created date. Exclude individual products or whole categories – useful for hygiene items, clearance and perishables. EU merchants: the statutory minimum is 14 days.
Emails
Six emails, all editable under WooCommerce → Settings → Emails like every other Woo email: request received, admin notification, approved, rejected, completed, and customer note.
Built to be extended
Custom tables, a documented hook API, and templates you can override from your theme at yourtheme/recirco/.
Recirco for Woo Pro
The optional Pro add-on adds exchanges and variant swaps, a store credit wallet, automated approval rules, carrier return labels, photo uploads, warranty registration, and returns analytics by product and reason.