About this plugin
Add a chat window that helps visitors choose products or services and get answers about your business. The advisor works only with your content: your website, WooCommerce products and the topics you allow. It politely deflects everything else.
Features
- Product recommendations from your WooCommerce catalogue, with live prices, stock, variants and product cards.
- Learns your whole website automatically: pages, services, portfolio and courses as visitors see them (page builders included), plus your contact, booking and quote forms. New and edited pages are learned right after you save them.
- Points visitors to the right service, page or form with clickable links.
- Topic guard: homework, maths, programming, general knowledge and attempts to change the rules are refused or deflected.
- Warnings for abuse; the third attempt ends the conversation.
- Budget limits per conversation, day and month, with alerts before your provider balance runs out.
- Setup wizard, test chat in the admin panel and a live preview of the chat window.
- Greeting, suggested questions, tone, colours, font, position, layer (z-index), opening hours and pages where the chat appears.
- Six entrance animations for the chat button and optional short messages next to it, such as “How can we help you?”, that take turns and can show every time on the home page.
- Contact form with consent, conversation history, statistics and automatic deletion of old conversations.
- Call-back requests: when a visitor leaves a phone number or an email in the chat and agrees to be contacted, your team gets an email with a short summary.
- Conversations and messages with contact details are marked in the history.
- Optional Google reCAPTCHA v3 against bots.
- Optional weekly email with the questions your site doesn’t answer yet, grouped and counted, with links to the conversations.
- Lower API costs with automatic prompt caching; the statistics show how much input came from the cache.
- Admin panel in English, Polish and Swedish; chat in English, Polish or Swedish.
Why PMS Chat AI Lite?
You pay your AI provider directly at their prices, with the cheapest suitable model selected by default. The plugin checks prices and availability in WooCommerce every time, so the advisor does not invent products, prices or discounts. Your API key is encrypted on your server and never sent to the browser.
The public chat stays off until you test the connection and turn it on.
Need more tools?
com that works together with this plugin:
- Order status in the chat for WooCommerce customers (order number and billing email, or signed in).
- Cart suggestions while the visitor shops, and answers from your own documents such as a menu, an allergen list or a price list.
- Matching sets and higher-priced alternatives from WooCommerce cross-sells and upsells.
- Priority and excluded categories.
- Conversation statuses, notes, filters and CSV export.
- Product clicks, add-to-cart and orders started from the chat.
- Quotes in the chat: saved step by step in online quote configurators and emailed to your team when the visitor is happy.
- Replies in each visitor’s own language (for example Arabic), with translations into your language in the history.
- Extra chat templates and a quality check.
See features and plans.
Privacy
org and contains no external updater, licence manager or telemetry. Conversations, contacts and usage records are stored in your WordPress database and deleted after the period you choose (90 days by default). The plugin adds suggested text to your privacy policy and supports the WordPress personal data export and erasure tools.
The optional weekly report is sent by your own site’s email; it lists visitors’ questions with email addresses and phone numbers removed.
You must inform your visitors that the chat uses an AI provider. The chat window always shows a short AI notice.
External services
This plugin connects to the AI provider you choose. Nothing is sent until you save an API key and test the connection or a visitor writes in the enabled chat.
com/v1/responses. Sent: the visitor’s messages, recent conversation history, matching excerpts from your selected pages, product data found by the plugin and the advisor instructions. Requests use store: false and a cache key that is a hash of your site address and the advisor instructions (no visitor data), so repeated instructions are billed at the cheaper cached rate.
Terms, privacy policy.
com/v1/messages. Sent: the same data as above; the advisor instructions are marked for Anthropic’s short-lived prompt cache. Terms, privacy policy.
com/recaptcha/api/siteverify. Google receives the visitor’s browser data and IP address through its script. Terms, privacy policy.
com and is off by default. Read our privacy policy and service terms.