About this plugin
Visitors ask the same questions every day, and the answers are already on your site. PERSONAIZER adds an AI chatbot to WordPress that answers them from your own pages, posts and WooCommerce products, recommends products, and says so when the answer isn’t there. Your team sees every conversation and can take over the live chat at any time — on your site, Messenger, Instagram and WhatsApp.
This plugin puts your PERSONAIZER AI persona on your WordPress site as a floating chat widget — and, if you want it to, teaches that persona your site’s own content, so it answers from your real pages, posts and WooCommerce products instead of guessing.
com; this plugin is the bridge between it and your site. Conversations, knowledge and the widget’s appearance all live in your PERSONAIZER account.
One-click Connect
There is no ID to copy and paste. Click Connect: the plugin tells PERSONAIZER what your site is — its name, logo, colours, languages, currency and what it sells, read straight from WordPress, no crawling — and you approve it on the consent screen: the brand it belongs to (the form is already filled in), the persona that answers on it (built for you on the spot if you have none), and what the AI may learn. The plugin receives its credentials automatically; the widget goes live and your content starts syncing.
com and clears every credential and setting this plugin stored on your site. Nothing is deleted on the PERSONAIZER side, so reconnecting later picks up where you left off.
Teach the AI your site (optional)
Your content syncs in independent streams — Pages, Posts, WooCommerce Products, and any custom post type your site registers (a Recipes type simply appears beside the rest). com, next to everything else the AI knows:
- Switch a stream off and the AI stops using it — nothing is deleted. Switch it back on and it picks up where it left off.
- Published items are pushed with their text and images (featured and inline), and kept in sync as you publish, edit, unpublish, trash or delete them.
- What this plugin syncs, only this plugin can change: those items are read-only on personaizer.com, so your site is always the source of truth. Edit them here.
- Once a day (and whenever you click Sync now ) the plugin compares each stream with what PERSONAIZER holds, pushes anything missing or changed, and removes what no longer exists on your site — so a missed update or a deletion made while the plugin was inactive never lingers.
WooCommerce
When WooCommerce is active, a Products stream appears. Products are synced as structured commerce data, not just text, so the AI can filter and recommend rather than paraphrase:
- Price, sale price, stock availability, SKU, attributes, categories and images.
- Per-SKU variants — each variation is synced individually, so “the blue one in medium” resolves to a real SKU.
- Stock stays current in real time — a purchase that changes stock re-syncs that product automatically.
Plan-aware syncing
If your site holds more content than your PERSONAIZER plan’s knowledge allowance, the plugin syncs what fits and tells you plainly how much landed, with a link to upgrade. Whatever did not fit is remembered, and syncs automatically as soon as the plan has room — you do not have to come back and re-sync by hand.
Recognise signed-in customers (optional)
The plugin can identify a signed-in WordPress user to the AI, so they skip the chat’s contact form and continue their previous conversations. When this is on, that customer’s name, email address, phone number and profile picture are sent to PERSONAIZER, signed with a per-site Identity Secret.
This is switched off by default — you can turn it on at any time in the plugin’s settings. If you turn it on, disclose it in your site’s privacy policy.
Where the widget’s look is configured
The widget’s theme, position, accent colour, title, greeting, FAQ and contact form are not plugin settings — they live on the persona, in the Widget tab of your PERSONAIZER dashboard, so every place the persona is embedded stays consistent. Changes there apply to your site without touching WordPress.
The plugin does not process payments, and chat conversations are not stored in WordPress.
External Services
This plugin connects to PERSONAIZER, a third-party AI chat service, to load and run the chat widget. This connection is required for the plugin to function.
1. Chat widget script (PERSONAIZER CDN)
net ). It is loaded on every front-end page once a persona was chosen at Connect, using that persona’s public ID.
2. com )
Once loaded, the widget communicates with the PERSONAIZER API to power the conversation. When a visitor interacts with the chat, the following is sent to PERSONAIZER:
- The messages the visitor types into the chat.
- The page URL / referring context of the conversation.
- A public Persona ID that identifies which persona should respond.
The chat widget sends data only when a visitor opens and uses it.
3. com )
When you click Connect, you are sent to the PERSONAIZER consent screen to approve the connection, choose the brand and persona, and tick what may sync. Your site’s address, name and a count of its pages, posts and products are included so the screen can show what will be learned. On approval the plugin exchanges a single-use code for the credentials it stores (an integration key for syncing; the Persona ID and your account’s Identity Secret when you chose a widget persona).
4. com )
If you switch a stream on, the plugin sends the title, URL, text and image URLs of the published items in that stream so your AI can answer from them, and updates or removes them when you edit or delete that content. For WooCommerce products this also includes price, sale price, stock availability, SKU, attributes and categories, including per-variant values. Once a day it also sends the list of published items in each stream (ids and a checksum of each) so PERSONAIZER can tell what is missing, changed or gone.
com, and reads your plan’s knowledge allowance so it can tell you when your content exceeds it. This runs only for the streams you explicitly switch on.
5. com )
If customer recognition is enabled, a signed-in WordPress user’s name, email address, phone number and profile picture are sent to PERSONAIZER, in a token signed with your site’s Identity Secret, so the AI can recognise them. Nothing is sent for signed-out visitors. It is off until you switch it on in the plugin’s settings.
Your use of PERSONAIZER is governed by:
- Terms of Service: https://personaizer.com/terms
- Privacy Policy: https://personaizer.com/privacy