About this plugin
LiikaChat is a lightweight, LLM-native AI chatbot and hybrid support agent that runs entirely on your server. Bring your own API key (BYOK) and the assistant answers visitors using your site’s content — posts, pages, and (with WooCommerce) your product catalog, orders, and cart.
Key features:
- Server-side execution — no mid-tier proxy; requests go directly from your server to the configured LLM provider.
- RAG over your content — the AI searches posts, pages, and WooCommerce products to answer with real, linked results.
- WooCommerce tools — product search, order status lookup (ownership-verified), cart links, and stock checks.
- Hybrid live-chat handover — visitors can request a human operator; admins answer from an in-dashboard live inbox with real-time streaming.
- Action tools — the assistant can perform cart and checkout actions for visitors.
- BYOK provider engine — OpenAI by default, plus DeepSeek, xAI/Grok, Gemini, OpenRouter, and custom OpenAI-compatible endpoints (Pro).
- Summarized knowledge base (Pro) — pre-indexed AI summaries of all site content reduce token usage and speed up answers.
- Push notifications (Pro) — instant Telegram and email alerts when a visitor requests a human operator.
The plugin respects your visitors’ privacy: order and subscription lookups are limited to logged-in users by default.
To display the chat bubble, add the [liikachat] shortcode to any post, page, or widget.
External Services
This plugin connects to external services to provide AI chat functionality.
-
OpenAI API (or any OpenAI-compatible endpoint)
- What it does: The plugin sends user messages to the configured AI API endpoint to generate chat responses.
- What data is sent: The user’s message content, the selected model name, and the user’s own API key (configured by the site owner).
- When it is sent: Data is sent only when a visitor submits a message through the chat widget.
- Service Provider: OpenAI, or any third-party provider chosen by the user via custom endpoint configuration.
- Privacy Policy: https://openai.com/policies/privacy-policy/
- Terms of Service: https://openai.com/policies/terms-of-use/
Note: This plugin does NOT use a central API proxy. All API calls are made directly from the site owner’s server to the configured endpoint, using the site owner’s own API key.