KnowYa

KnowYa adds an AI chatbot to your WordPress site that actually knows your business — because it learns directly from your content.

Unlike generic chatbots that guess, KnowYa uses Retrieval-Augmented Generation (RAG) to answer questions from your own published content. Visitors get accurate, on-brand answers — and when the bot doesn’t know, it says so and offers to put them in touch with you.

Set up in three steps

• Install and activate KnowYa, then follow the setup wizard.

• Choose an AI provider and paste in your API key. Groq and Google Gemini both have free tiers and need no credit card.

• KnowYa indexes your content in the background and the chat widget appears on your site.

Who it is for

• Small business sites that get the same questions again and again

• Service businesses that want enquiries captured after hours

• Agencies and freelancers who want a chatbot they can set up for clients quickly

Free Features

• AI Chat Widget — A clean chat bubble on every page of your site

• 5 AI Providers — Use your own API key for Groq (free tier), Google Gemini (free tier), OpenAI, Anthropic, or DeepSeek

• Learns Your Whole Site — Automatically indexes all of your published pages, posts and custom post types, re-learns a page as soon as you update it, and forgets it when you unpublish or trash it

• Tone & Personality — Bot name, tone presets, a custom persona, humour level, example replies and English spelling variant

• Widget Appearance — Brand colours, a custom chat icon, position, size, welcome message and up to three suggested questions

• Chat History — Read every conversation your visitors have had, with the sources behind each answer, filter by status, and delete the ones you don’t need

• Streaming Responses — Replies appear word by word in real time

• Lead Capture — When the bot can’t answer, it offers to take the visitor’s email and sends you the full conversation. Every lead is kept and listed.

• Talk to a Human — Visitors can ask for a real person at any time

• Honest Answers — When confidence is low the bot says so instead of guessing

• Cost Dashboard — See what your chatbot costs in API usage each month

• Spend Protection — A daily message cap stops anything running away with your API credits

• Setup Wizard — Up and running in a few minutes

KnowYa Pro

com, that adds:

• WooCommerce — The bot learns your products’ prices, stock and variations, shows product cards in replies, and looks up order status for customers

• Document Training — Upload PDFs, Word documents, text and CSV files to teach the bot about manuals, FAQs, price lists and more

• Lead CSV Export and Webhooks — Export your leads, or push each new one straight into any CRM via Zapier, Make, or your own endpoint

• Answer Gap Reports — See the questions your content doesn’t answer, then draft an FAQ page from them in one click

• Tone Generator — Write a tone profile from your existing content in one click

• Analytics — Track conversations, popular questions and engagement

Why KnowYa?

• It captures leads — unanswered questions become contacts in your inbox, not lost visitors

• No vendor lock-in — switch AI providers any time without losing your knowledge base

• Your own API key — you control the cost, with no per-message markup, and the dashboard shows exactly what you’re spending

• Grounded in your content — answers stay tied to what you’ve published, and the bot admits when it doesn’t know

• Works with any theme — including Elementor, Divi, Beaver Builder, Bricks and Kadence

Supported AI Providers

Groq — Recommended. A generous free tier with no credit card, and very fast responses.

Google Gemini — Free tier available through Google AI Studio.

OpenAI — Requires a paid API key.

Anthropic (Claude) — Requires a paid API key.

DeepSeek — Low cost; new accounts usually receive free credits.

External Services

This plugin relies on third-party services. Nothing is sent to any of them until you choose an AI provider and enter your own API key.

AI providers (you choose which, and supply your own key)

When a visitor sends a chat message, the plugin sends that message, the recent conversation, and relevant excerpts of your indexed site content to the AI provider you configured, so it can write a reply. When your content is indexed, excerpts of it are sent to Google Gemini or OpenAI (whichever you configure for embeddings) to build the search index. No data is sent to a provider you have not configured.

• Groq — Terms of Use | Privacy Policy

• Google Gemini — Terms of Service | Privacy Policy

• OpenAI — Terms of Use | Privacy Policy

• Anthropic — Terms | Privacy Policy

• DeepSeek — Terms of Use | Privacy Policy

Freemius (licensing and updates)

Licence activation, updates and billing are handled by Freemius. If you opt in when activating the plugin, basic information about your site and WordPress environment is shared with Freemius. Opting in is optional, and the plugin works fully without it.

Terms | Privacy Policy

Privacy

Conversations, leads and your knowledge base are stored in your own WordPress database, and visitor IP addresses are hashed before they are stored.

Chat conversations are deleted automatically after 90 days. You can change the period, or keep conversations forever, under KnowYa → Leads. Leads are kept until you delete them.

WordPress’s Export Personal Data and Erase Personal Data tools find a person’s KnowYa data by email address: the leads they left, the conversations those leads came from, and every conversation they had while logged in to your site. Anonymous conversations where no email was given cannot be linked to a person, so these tools cannot find them.

Because chat messages are sent to the AI provider you choose, please mention that provider in your site’s privacy policy.