Kinedio Personal Shopper for WooCommerce

Kinedio Personal Shopper for WooCommerce adds a conversational shopping assistant to your storefront. Customers can ask questions in natural language to search your catalog, get product recommendations, view product details and add items to their cart, all from a single chat box.

The assistant is powered by Anthropic’s Claude models. When a customer sends a message, the plugin runs a server-side “agent loop”: the model decides which actions to take and your WordPress site executes them through a controlled set of tools (catalog search, product lookup, cart operations and so on). All cart and catalog operations run on your server under your control; the model only receives the data needed to answer the request.

Key features

• Conversational catalog search and product recommendations, including variable products (the assistant can resolve the right variation from the chosen attributes).

• Optional voice dictation in the chat composer (browser Web Speech API; the microphone button appears only when the browser supports it).

• View product details and product cards directly in the chat, with a turn progress indicator while the assistant works.

• Add to cart, change quantities and clear the cart from the conversation — unless catalog-only mode is enabled, which turns the store into a browse-only assistant with no cart operations.

• Catalog-only mode for stores that do not sell online: cart tools are disabled and the assistant guides shoppers to the product page instead.

• Works as a Gutenberg block ( Kinedio Chat ) or with the [kinedio_chat] shortcode, with optional attributes to customize the title and texts (see the FAQ for the full list).

• Optional floating chat widget with per-page visibility (everywhere, or include/exclude specific page IDs), device targeting, user-type targeting (guests, logged-in, admins) and an option to hide it on cart/checkout.

• Deferred loading for the floating widget: jQuery and the main chat script load only when the shopper opens the panel (skipped automatically when inline chat is on the same page).

• Optional support page links (Contact and FAQ): the assistant can direct shoppers to your existing WordPress pages for post-sale help or common questions, including in catalog-only mode.

• Configurable chat text size (Appearance tab) for better readability on your storefront.

• Smarter catalog search: the assistant can try synonym and plural variants in a single search when an exact query returns no results.

• Built-in rate limiting (per logged-in user, or per IP for guests) to control usage and abuse.

• Admin controls for chat availability: manual pause, and automatic hide with an optional email alert when Anthropic returns a billing/credit error.

• Optional diagnostics: a dashboard of per-turn metrics (tokens, timings, outcomes, estimated cost) stored in a dedicated table.

• Multilingual ready: a kinedio_i18n_provider filter lets WPML/Polylang integrations supply translations.

• WooCommerce HPOS (High-Performance Order Storage) compatible. The plugin uses the session cart only and does not read or write orders.

Important: this plugin requires an Anthropic API key, which you provide. Usage of the Anthropic API is billed by Anthropic according to their pricing. See the External services section below.

External services

This plugin connects to the Anthropic API (Claude) to generate the chat assistant’s replies. This is required for the plugin to function: without a valid Anthropic API key the chat will not respond.

What service is used

com/v1/messages.

When data is sent

A request is sent to Anthropic each time a customer submits a message in the chat (and during the internal agent loop that follows, until the assistant produces its final reply).

What data is sent

* The customer’s chat message(s) and the ongoing conversation for the current session.

* Context needed to answer the request, which may include: product information from your catalog (names, descriptions, prices, attributes, taxonomy/term names) and the current contents of the visitor’s WooCommerce session cart.

* A system prompt and tool definitions generated by the plugin.

No WordPress user account credentials and no WooCommerce order data are sent. The Anthropic API key you enter is stored in your site’s database (encrypted with AES-256-GCM when the PHP OpenSSL extension is available, which is the case on virtually all hosts) and is sent only to Anthropic to authenticate the request.

Please make sure your store’s privacy policy informs visitors that chat messages are processed by Anthropic, and that optional microphone dictation may send audio to the browser vendor (for example Google or Apple). Avoid entering personal or sensitive information into the chat.

Anthropic’s terms and policies:

com/legal/consumer-terms

com/legal/commercial-terms

com/legal/privacy

Optional: browser speech recognition (microphone button)

If a shopper uses the microphone in the chat composer, this plugin does not receive or store the audio. Transcription is performed by the visitor’s browser via the Web Speech API. Depending on the browser, audio may be sent to the browser vendor (commonly Google in Chrome/Edge, and Apple in Safari) after the shopper grants microphone permission.

The transcript is inserted into the message field; sending it uses the Anthropic flow above. The button is hidden in browsers without Speech Recognition (for example Firefox by default).

Vendor policies (for store privacy documentation):

com/privacy

com/legal/privacy/

Credits

• Interface icons from Feather Icons (https://feathericons.com/), licensed under the MIT License.