About this plugin
This plugin sends form submissions from Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms to Zoho Desk.
When a user submits a form, the plugin can create support tickets in your Zoho Desk account. This helps reduce manual ticket creation and keeps your support system synchronized with your website forms.
Supported form plugins:
- Contact Form 7
- WPForms
- Elementor Forms
- Gravity Forms
- Formidable Forms
Authentication
To connect your Zoho Desk account:
- Go to the Accounts page in the plugin.
- Click Add Account.
- Enter an identifiable account name (for example, “Main Zoho Desk Account”).
- Select the appropriate data center (for example, zoho.com, zoho.eu ).
- Click Authenticate to open the Zoho authorization page.
- Log in to Zoho and approve the requested permissions.
- After approval, you will be redirected back to WordPress, and the account will be listed on the Accounts page.
Add Integration
To create a new integration:
- Go to the Setup page.
- Click Add Integration.
- Enter an integration name (for example, “Support Ticket Form”).
- Select the form type (Contact Form 7, WPForms, Elementor, Gravity Forms, or Formidable).
- Choose the connected Zoho Desk account.
- Select the Zoho Desk department where tickets should be created.
- Map form fields to Zoho Desk fields in the field mapping section.
- Optionally map additional fields such as priority, category, custom fields, or attachments (where supported).
- Use the filter criteria section to apply conditions (for example, create tickets only when specific conditions are met).
- Click Save Mapping.
Logs
The plugin provides a logs section to review how data is being sent to Zoho Desk.
- Open the Logs page to see a list of submissions and their statuses.
- Typical statuses include:
- SUCCESS – ticket created successfully.
- RECORD_FAILED – ticket not created due to an error.
- AI_DETECTION – held due to AI rules (for example, domain or validation rules).
Additional options:
- Filter logs by integration, status, or date range.
- Open the log details view to see the full request, response, and error messages.
- Resync or delete individual records, or use bulk actions where available.
- Review AI-detected records and resync them after manual review, if required.
Settings
Global settings can be managed from the Settings page:
- Delete data on uninstall – when enabled, plugin data will be removed when the plugin is deleted from WordPress.
- Error email notification – enable or disable email notifications when a record fails.
- Notification emails – specify one or more email addresses (comma-separated) to receive error notifications.
- Email subject – set the subject line for error notification emails.
Form Filters
Form filter options can be managed from the Form Filters section:
- Email validation – configure rules to handle email addresses from specific domains.
- Blocked domains – add or remove domains that should be treated according to your rules.
- Action for blocked emails:
- Send to Zoho Desk (ignore AI detection), or
- Store in logs for review and manual resync later.
- Tabs for Email Validation, Email Detection, and Spam Detection – configure rules separately for each type of check.
Privacy and Data Handling
- Form submission data is sent from your WordPress site to Zoho Desk via their API.
- The plugin does not send data to any third-party service other than the configured Zoho services.
Free and Paid Features
Free version includes:
- Connect up to 2 Zoho Desk accounts
- Connect up to 2 forms
- Support for standard fields and basic field mapping
- Custom value support
- System fields mapping (where available)
- Basic AI options
- Error log view and basic management
Paid version adds:
- Unlimited account connections (subject to Zoho limits)
- Unlimited form connections
- Premium field support
- Custom field mapping
- Extended AI controls and detection rules
- Advanced resync options and log handling
- Email notifications for failed records
com/products/integrate-with-zoho-desk
Features Overview
- Connect Zoho Desk to supported form plugins
- Configure multiple Zoho Desk accounts and departments
- Map form fields to Zoho Desk fields, including custom fields
- Real-time ticket creation
- Optional conditional logic
- Activity logs with status and error details
- Resync options for failed or AI-held records
- AI-based email and spam handling
- Optional email notifications
- Settings to control data removal on uninstall
Support
If you need help or want to request a feature:
- https://integrazo.com/pages/contact
- https://integrazo.com/pages/request-feature
com
com
Additional Notes
This plugin supports WordPress multisite installations and has been tested for compatibility with recent WordPress versions.