About this plugin
Edroz Libro de Reclamaciones lets businesses in Peru implement a digital libro de reclamaciones directly in WordPress without depending on Elementor or WooCommerce. If the administrator chooses to import records into Reclamos Fácil, the plugin connects to that service to transfer the selected records.
The plugin provides a complete libro reclamaciones solution for managing complaints and inquiries, with a public form, administrative panel, sequential numbering, PDF generation, email notifications, and status tracking.
Features
- Public form using [edroz_libro_reclamaciones]
- Complaints and inquiries
- Dedicated database table for records
- Sequential numbers such as LR-000001 and LR-000002
- Administrative search and filters
- Statuses: pending, in progress, answered, and closed
- Responses from the administrative panel
- PDF generation without external services
- Email notifications using wp_mail()
- PDF, JPG, and PNG attachment validation
- Nonces, capability checks, sanitization, escaping, and prepared database queries
- Honeypot and timing checks to reduce automated spam
Privacy
The plugin does not include telemetry. Data submitted through the public form is stored in a dedicated WordPress database table. If an administrator explicitly starts an import to Reclamos Fácil, the plugin sends the records included in that import to the service using a temporary code.
For basic auditing, IP addresses and user agents are stored as hashes rather than their original values.
Attachments are stored with randomized filenames and restricted to PDF, JPG, and PNG files. Administrative access is provided through a controlled WordPress download endpoint. Direct directory protection depends on the web server configuration.
Important
This plugin is a technical tool. Installing it does not by itself guarantee compliance with legal or regulatory requirements. Verify the requirements applicable to your business before using the plugin in production.