Active installationsNewAdoption metric — not a quality score
WordPress.org ratingNo WordPress.org ratings yet
Official packageDirect from WordPress.org
Repository metrics are context, not quality scores. Active installations measure adoption and can strongly reflect a plugin’s age and historical popularity. Ratings, recent updates and “Tested up to” metadata also do not guarantee modern code, error-free operation, security, feature completeness or suitability for a particular site. Why active installs don’t tell the whole story →
WP PlugIndex currently records CresentAI Chatbot version 1.0.4 as active, updated 9mo ago and tested up to WordPress 6.9.
Overview
About this plugin
CresentAI Chatbot adds a customizable AI-powered chat widget to your WordPress website.
Key Features
Quick setup: Signup for free API key from chatbot.cresentai.com
Customization: Adjust colours, modes (expanded/collapsed), titles, prompts, and more via the settings page.
AI responses: Resolve 80% of customer queries without human intervention.
Live Chat Mode: Toggle between live agent and AI responses (e.g., automated during weekends, holidays, or night time).
Multi-user support: Add, remove, or disable agent users.
Analytics: Track customer questions, view statistics, and optimize support.
Conversation tracking: Preview, search past conversations, and mark as handled.
Chat ratings: Allow users to rate sessions (1-5 stars) for feedback and improvement.
Automatic escalation: AI flags unresolved chats for human review.
Trainable AI: Upload documents (Word, PDF, text) or paste content to train the chatbot.
Optional user details collection: Enforce name & email capture before chats (configurable).
Important: This plugin requires connection to external services
The plugin loads a JavaScript file from Cloudflare Pages and communicates with the CresentAI backend API.
External services used:
-
Chatbot frontend script
Domain: https://cresentai.pages.dev
Purpose: Loads the chat widget interface and handles frontend rendering & user interaction
What is sent: Only the API key you provide in settings + messages typed by your visitors
Domain: https://api2.cresentai.com (API endpoint for chat processing)
Purpose: Processes messages, provides AI responses, handles live chat routing, stores conversation history. All chat data is processed and stored on CresentAI servers.
What is sent: Chat messages, optional visitor name/email (if mandatory collection enabled), site URL, API key
When: When visitor sends message or when mandatory details are collected
Topics listed for this plugin in the WordPress.org directory.
customer support
lead generation
live chat
ai
chatbot
Compatibility & maintenance
Compatibility & maintenance
Tested up to WordPress 6.9
Not yet marked as tested with WordPress 7.1. WordPress.org currently lists Tested up to 6.9.
Current WordPress releaseWordPress 7.1
WordPress.org Tested up to6.9
Minimum requirementsWordPress 5.0 · PHP 7.4
Update activity27 Jan 20269mo ago
“Tested up to” is directory metadata supplied by the plugin author. WP PlugIndex does not turn an older declaration into a claim that the plugin is incompatible.
Changes recorded by WP PlugIndex
Recent tracked changes
No tracked version or compatibility changes have been recorded by WP PlugIndex yet.
Tracking & source
WP PlugIndex tracks public WordPress.org directory metadata and records selected version, compatibility and availability changes as they are detected.
