About this plugin
ChannelRelay is an AI chatbot with lead capture for service businesses, such as
trades, cleaners and local clinics, whose websites get the same questions every
week (services, area, hours) while the owner is out on a job. The chatbot answers
from your own pages, and when a visitor leaves a name and a phone number or email,
it emails you the lead (and can send it to a webhook).
This plugin only loads the chat widget. The assistant and its knowledge base run
on the ChannelRelay service, so a ChannelRelay account is required — the widget
stays off until you enter a tenant ID.
Price: free for 14 days with no card. After that it is $49 a month, or the
chat box switches off. During the trial it reads up to 25 pages of your site and
answers up to 100 visitor questions a day.
Getting a tenant ID takes a couple of minutes: click Get a Tenant ID on the
settings screen, confirm your email, and paste the ID you are shown. Sign-up reads
your public pages for you.
What it does on your site
- Enqueues one deferred <script> in the footer that loads the widget from the
ChannelRelay API.
- Adds a settings screen under Settings ▸ ChannelRelay for the tenant ID,
display name, accent colour, greeting and suggested questions.
- On that screen, checks that your tenant ID resolves and shows how many pages
are in your knowledge base.
- Nothing else — no database tables, no tracking, no dashboard.
External service
This plugin connects your site to ChannelRelay, a third‑party hosted service.
- The widget script is loaded from the ChannelRelay API
io by default, or a URL ChannelRelay gives you).
- When a visitor sends a message, their message, an anonymous session identifier
and (if they provide them) their contact details are sent to that API so the
assistant can reply and route the lead.
- The visitor’s IP address is used by the API only in hashed form for rate
limiting; the raw address is not stored.
- From the admin settings screen the plugin makes one request to the API
( /v1/widget-config ) to confirm your tenant ID; this sends only the tenant ID.
- The Get a Tenant ID button is a link to the ChannelRelay sign-up page with
your site’s address in the URL. Nothing is sent unless you click it.
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