About this plugin
CartNinja Recovery for WooCommerce helps stores capture cart activity, detect abandonment, send email and SMS reminders, and restore the customer’s cart with a secure recovery link.
Free version features
- Automatically tracks WooCommerce carts and detects abandoned checkouts.
- Captures guest email and phone details only after the shopper explicitly agrees to cart recovery reminders.
- Sends one cart recovery email when an email address is available.
- Sends one Twilio SMS recovery reminder when a phone number is available.
- Customizes recovery email subject, heading, message, button text, and additional content.
- Sends test recovery emails with sample cart data so the email body and styling can be reviewed before going live.
- Uses WooCommerce-style email templates with cart item summaries and theme override support.
- Restores the customer’s cart from a secure recovery link.
- Expires recovery links after a configurable number of days and rejects completed or suppressed carts.
- Automatically removes old tracking data using configurable retention periods.
- Integrates with the WordPress personal data exporter and eraser.
- Shows abandoned, recovered, lost, and suppressed carts in the recovery queue.
- Includes dashboard analytics with abandoned/recovered chart filters.
- Provides Guest Abuse Protection to limit repeated guest cart tracking from the same IP address or blocked IP country.
- Removes old guest, suppressed, recovered, and lost cart records with configurable Data Cleanup.
Premium version features
- Includes all Free version features.
- Sends recovery reminders by email, SMS, and WhatsApp.
- Supports Twilio, Vonage, Sinch, and Plivo SMS gateways.
- Maps WhatsApp template body variables to CartNinja cart, customer, coupon, and recovery link values.
- Builds multi-step recovery sequences with custom reminder intervals.
- Adds optional coupons to recovery sequences.
- Shows revenue analytics, recovered revenue, channel reporting, and top abandoned products.
- Provides popup capture for collecting emails after Add to Cart and phone numbers before checkout abandonment.
External Services
This plugin connects to the Twilio API to send SMS cart recovery reminders. A connection is made only when:
- A cart is marked as abandoned and the customer provided a phone number
- An admin clicks “Send Test SMS” in the settings page
Data sent: customer phone number and a recovery message containing the cart URL. No personal data beyond the phone number is transmitted.
Twilio is provided by Twilio Inc.
- Website: https://www.twilio.com
- Terms of Service: https://www.twilio.com/en-us/legal/tos
- Privacy Policy: https://www.twilio.com/en-us/legal/privacy
Source Code
This plugin does not use compiled or minified assets.
Readable source for all plugin-owned JavaScript is included in this plugin package:
- admin/js/admin.js
- public/js/public.js