BSS Customer Feedback Hub for WooCommerce

BSS Customer Feedback Hub for WooCommerce replaces the basic WooCommerce review box with a rich, modern “Customer Feedback” section — star reviews, community questions & answers, photo & video uploads, helpful voting, verified-owner badges and full moderation — all in one lightweight, dependency-free plugin.

It looks great on any theme out of the box. The palette automatically follows your active theme (light or dark), and you can set a single accent colour to match your brand — no page builder, no jQuery and no third-party libraries required.

Why store owners choose it

• One section for reviews, questions, photos, videos and comments — far more than plain star ratings.

• Builds buyer trust with “verified owner” badges and public helpful-vote counts.

• Keeps your product star averages accurate — reviews use WooCommerce’s native review type.

• Fast and self-contained — vanilla JavaScript, scoped styles, assets loaded only where needed.

• Fully translatable and RTL-ready out of the box.

Contribution types

• Reviews with star ratings

• Questions & answers (community Q&A, answer inline)

• Photo uploads

• Video uploads

• Comments

Front-end experience

• Big average score, a fractional star widget and a clickable rating histogram

• Per-type filter pills, a sort dropdown and a “with media” toggle

• Photo & video galleries with a full-screen lightbox

• “Was this helpful?” voting with self-vote protection

• Report / flag inappropriate contributions

• Inline submission form with type tabs, an interactive star picker, a live word counter, drag-and-drop media previews and honeypot spam protection

• Guest submissions with name/email, or automatic details for logged-in users

• Live AJAX updates — new reviews, answers, counts and the histogram refresh without a page reload

• Self-contained confirmation modal for submit, validation and voting messages — no dependency on the theme or other plugins

Moderation & management

• Optional manual moderation, with auto-approval for administrators

• Dedicated moderation screen with status tabs (All / Approved / Pending / Spam / Trash), a type filter and bulk actions (approve, unapprove, spam, move to trash; permanent delete from Trash/Spam)

• Helpful / not-helpful and flag “signals” shown at a glance for every contribution

• “Verified owner” badge and an option to accept reviews only from verified buyers

• Choose whether a purchase counts after any paid order or only completed orders, or require only a registered account

• Flagged-contribution handling (set to pending, spam, or record only) with a configurable flag threshold

• Admin badges for chosen roles or usernames

• Minimum / maximum word count and configurable media limits (files per contribution and max file size)

Appearance & compatibility

• Theme-aware palette: text and surfaces follow the active theme (light or dark)

• Accent colour follows an admin colour-picker setting, the block theme’s primary colour, or a tasteful default — with automatically readable button text on any accent

• Render inside the product “Reviews” tab (following your theme’s tab style) or as a full-width section below the product, or place it anywhere with the [bsscufeh_reviews] shortcode

• RTL-ready — ships a mirrored stylesheet loaded automatically on right-to-left locales

• HPOS (High-Performance Order Storage) compatible

Developer friendly

• Standard WordPress comments storage; reviews use the native WooCommerce review type so star aggregates stay in sync

• Fully translatable (text domain bss-customer-feedback-hub-for-woocommerce, includes a.pot )

• Scoped, prefixed CSS with overridable --bssr-* variables; no theme or third-party plugin dependency

• Filters such as bsscufeh_contribution_types, bsscufeh_section_heading, bsscufeh_submittable_types and bsscufeh_verified_statuses

Privacy

Contributions are stored as native WordPress comments. When a visitor submits a review, question, answer, photo, video or comment, the plugin stores the name and email address they enter (or their account details when logged in) and the submitter’s IP address — the same data WordPress records for any comment — to attribute the contribution, verify ownership and de-duplicate helpful votes. The plugin does not send any data to external services and does not track visitors.