About this plugin
io fraud detection API to help merchants identify, prevent and report fraudulent orders.
Review Customers, Prevent Friendly Fraud, and Protect Your E-Commerce Business
Protect your business from chargeback fraud and return fraud with BadActors. Our merchant-powered fraud detection system flags high-risk orders before they cost you money. When customers abuse chargebacks or return policies, share fraud reports with our network.
We\’ll alert you when they order from you, giving you the power to protect your business.
How it Works
- When a customer commits chargeback fraud or return fraud, document the incident directly from your order page. Your fraud report helps protect merchants across our network.
- Our system automatically scans every new order against our fraud database, flagging customers with verified fraud reports from other merchants.
- Get instant alerts on high-risk orders. Require signature confirmation, add insurance, or cancel suspicious orders. You stay in control.
External Services
This plugin connects to the BadActors API to compare customer information
to our system to find any matching fraud reports.
Basic order information is sent and stored in our system for potential fraud
analysis. That data includes order total, order date, WooCommerce order number,
total order item quantity, and billing postal code.
Additionally, when a merchant submits a fraud review, we store the customer’s
contact information associated with that order, including first and last name,
email, phone number, and billing and shipping address. We never share any of a
customer’s personal contact information with another merchant. It’s stored
exclusively for the purpose of matching their fraud report to other orders
they submit.
io/privacy-policy
io/terms-of-service
Security Features
- Nonce verification for all admin actions
- Capability checks for user permissions
- Input sanitization and validation
- Secure API token storage
- SQL injection prevention
Support
io support or check the WordPress error logs for detailed error information.